These Terms and Conditions (“Terms”) govern your access to and use of:
In these Terms, “Family Law Insider”, “we”, “our” and “us” refer to the operator of the Family Law Insider website and digital products. “You” and “your” refer to the person accessing the website, purchasing a product or using our services.
By accessing the website, creating an account, placing an order or accessing a digital product, you agree to these Terms.
If you do not agree to these Terms, you must not purchase or access our digital products.
These Terms should be read together with our:
If there is an inconsistency, any specific terms presented and accepted at checkout will apply to the extent of that inconsistency.
Family Law Insider provides digital educational products intended to help people better understand and prepare for aspects of separation and family law in New South Wales, Australia.
Our products may discuss general topics such as:
The products are intended to improve general understanding and preparation. They are not intended to determine what a person should do in their particular legal matter.
Family Law Insider is not a law firm and does not provide:
Purchasing or accessing a product does not create:
You should obtain independent advice from a qualified Australian legal practitioner before making decisions that may affect your legal rights, children, property, finances, safety or court proceedings.
All information provided through the website and our products is general educational information.
It has not been prepared by considering your:
Family law matters are fact-specific. Information that is appropriate in one situation may be inappropriate in another.
You are responsible for obtaining professional advice relevant to your circumstances and for independently assessing any action you take.
Our products are prepared primarily for people dealing with family law and separation in New South Wales, Australia.
Some Australian family law legislation operates federally. However, procedures, courts, services, terminology and related state laws may differ between jurisdictions.
You must not assume that our products apply:
If your matter has a connection with another jurisdiction, you should obtain advice from a lawyer qualified to advise in that jurisdiction.
We take reasonable care when preparing and maintaining our educational materials. However:
Unless expressly stated otherwise, purchasing a product does not include future updates, revised editions or replacement versions.
We may update, correct, replace or withdraw website content or digital products at any time.
We do not guarantee that every product will remain current indefinitely.
Our website and products are not emergency, crisis or safety services.
Do not rely on an ebook or wait for a response from Family Law Insider where:
Contact the appropriate emergency service, police, court, legal practitioner, family violence service or other qualified professional.
You must be at least 18 years old and legally capable of entering a contract to purchase a product.
By placing an order, you represent that:
We may refuse or cancel an order where we reasonably suspect fraud, unauthorised payment activity, an error, abuse of the website or a breach of these Terms.
We aim to describe products accurately, including their general contents, format and intended audience.
Product previews, summaries, advertisements and sales-page statements are provided to help you understand the product.
They do not guarantee:
Any testimonials or customer comments represent individual experiences only and are not guarantees that another customer will receive the same result.
When you submit an order, you are making an offer to purchase the selected product subject to these Terms.
An automated acknowledgement, payment-processing message or pending order notice does not necessarily mean that an order has been accepted.
An order is generally accepted when:
We may decline or cancel an order before fulfilment where:
If we cancel a paid order before providing the product, we will arrange an appropriate refund.
Prices are displayed in Australian dollars unless stated otherwise.
The price payable is the price shown at checkout when you place the order, subject to correction of obvious errors.
Payments are processed through Stripe. By submitting payment information, you authorise Stripe and relevant financial institutions to process the transaction.
We do not intentionally store your complete card number or card security code.
You are responsible for:
We may change product prices at any time. Price changes do not affect an order already accepted, unless the displayed price was clearly erroneous.
Promotional codes:
Product prices will include or exclude applicable taxes as displayed at checkout.
You are responsible for any tax, duty or government charge applicable to your purchase that is not already included in the displayed price.
We may retain transaction information for accounting, taxation and legal record-keeping purposes.
Products are supplied digitally.
After successful payment, access may be provided through:
You are responsible for entering a valid email address and checking:
You should contact guide@familylawinsider.com.au if access information is not received or the purchased product cannot be opened.
Delivery is considered to have occurred when access is made available to the account or email address provided with the order, subject to any rights you have under applicable law.
A customer account may be created automatically when you purchase a product.
You are responsible for:
You must not allow another person to use your account to access a product unless we have expressly authorised that use in writing.
You are responsible for activity performed through your account where that activity results from your failure to secure your login credentials, except to the extent that responsibility cannot lawfully be imposed on you.
Unless a product page expressly states otherwise, purchasing a digital product gives you a limited, personal, revocable, non-exclusive, non-transferable licence to access and use that product for your own private educational purposes.
The purchase transfers no ownership of the product or its intellectual property to you.
You must not:
You may make brief quotations where permitted by law, provided that you do not reproduce a substantial part of the product and properly identify the source where required.
Product access is intended for the person who completed the purchase.
A purchase does not ordinarily permit access by:
A separate purchase or written licence may be required for each user.
You may discuss general lessons from the product with a professional adviser, but you must not give that adviser a copy or continuing access unless permitted by us or by law.
We may limit the number of devices that can access a purchased ebook.
Our systems may record:
These controls help us:
You must not attempt to avoid or interfere with a device limit or access control.
Where you replace, lose, reset or change a device, you may contact us to request an access reset. We may ask you to verify:
A reset is not guaranteed where we reasonably believe the request relates to account sharing, fraud or another breach.
We will not permanently restrict access solely because ordinary legitimate use generates multiple access records. We may investigate the circumstances before taking action.
You must not:
Legitimate use of ordinary browser functions is not prohibited unless used to copy, distribute, circumvent or interfere with the product or website contrary to these Terms.
The website and digital products may contain material protected by copyright, trademark and other intellectual-property rights, including:
These rights are owned by or licensed to Family Law Insider.
Except for the limited personal licence expressly granted under these Terms, no right, title or interest is transferred to you.
Nothing in these Terms limits any exception or right that cannot lawfully be excluded under applicable copyright law.
Where we reasonably suspect account sharing, piracy, fraud, unauthorised copying or a material breach of these Terms, we may:
Where reasonably practicable, we will consider whether there is an innocent explanation before permanently terminating a customer’s licence.
Nothing in this section permits us to deny a remedy or right that cannot lawfully be excluded.
Because our products are digital and access may be granted immediately, we do not ordinarily offer refunds merely because:
However, nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
You may be entitled to a remedy where, for example:
The appropriate remedy will depend on the nature of the problem and applicable law. It may include restoring access, correcting the issue, replacing the product or issuing a refund.
You must provide enough information for us to locate the order and assess the issue.
Refund requests should be emailed to:
Please include:
We may refuse a refund request that is fraudulent, unsupported or based only on change of mind, subject to your legal rights.
Before initiating a chargeback, you should contact us so we have a reasonable opportunity to investigate and resolve the issue.
You must not submit a false or misleading chargeback claiming that:
We may provide Stripe, banks, card networks or dispute-resolution providers with relevant records, including:
Nothing in this section prevents you from exercising a legitimate right to dispute an unauthorised transaction or seek a lawful consumer remedy.
Access to our website and products depends on internet, hosting, software, browser and device systems.
We do not guarantee uninterrupted or error-free availability.
Access may be affected by:
You are responsible for maintaining:
We may temporarily suspend services for maintenance or security reasons.
Where a technical problem within our reasonable control prevents access, we will take reasonable steps to restore access or provide another remedy required by law.
The website or products may link to:
External links are provided for information and convenience.
Unless expressly stated, we do not:
You should independently assess third-party information and review applicable terms and privacy policies.
You may contact us for administrative matters such as:
We cannot provide personalised legal advice or review the merits of your case.
Do not send us:
unless we specifically request information that is reasonably necessary to resolve an administrative issue.
Sending information to us does not:
We will handle personal information in accordance with our Privacy Policy and applicable law.
Our collection and handling of personal information is described in our Privacy Policy.
By using the website or purchasing a product, you acknowledge that account, payment, transaction and technical information may be processed as reasonably necessary to:
The Privacy Policy forms part of these Terms but operates independently where privacy law gives you additional rights.
In addition to not providing legal advice, our products do not provide:
You should consult an appropriately qualified professional where advice in any of these areas is required.
You remain responsible for:
You must not rely on our products as the sole basis for a significant legal, financial, parenting or safety decision.
Nothing in these Terms excludes, restricts or modifies:
that cannot lawfully be excluded, restricted or modified.
Subject to those non-excludable rights, and to the maximum extent permitted by law, Family Law Insider is not liable for loss arising from:
Where our liability may lawfully be limited, our liability will be limited, at our option, to one or more of:
This limitation does not apply where it would be unlawful or where loss results from conduct for which liability cannot legally be limited.
To the extent permitted by law, you agree to indemnify Family Law Insider against reasonable loss, liability, damage and enforcement costs arising directly from your:
This indemnity does not apply to the extent that the loss was caused or contributed to by our unlawful conduct, negligence or breach of a non-excludable obligation.
You may stop using the website at any time.
We may temporarily suspend or terminate an account or product licence where:
Where appropriate, we may provide notice and an opportunity to address the issue before permanent termination.
Immediate suspension may occur where necessary to prevent fraud, security harm or ongoing unauthorised distribution.
Termination does not affect:
We may update, replace or discontinue a product or delivery method.
Where reasonably practicable, we will seek to preserve access for customers who have purchased a product.
However, perpetual access is not guaranteed unless expressly stated at checkout.
If we permanently discontinue access to a recently purchased product without providing a reasonable alternative, we will provide any remedy required by applicable law.
We may provide replacement downloads, a new reader, a revised access method or an equivalent product.
We may update these Terms to reflect:
Updated Terms will be published with a revised “Last updated” date.
Changes will generally apply from the date of publication.
Where a material change adversely affects an existing paid licence, we will not apply it retrospectively to remove rights already acquired unless:
Your continued use of the website after updated Terms take effect constitutes acceptance of the updated Terms to the extent permitted by law.
These Terms are governed by the laws applicable in New South Wales, Australia.
You and Family Law Insider submit to the non-exclusive jurisdiction of the courts of New South Wales and courts entitled to hear appeals from them.
This section does not prevent a consumer from relying on any mandatory jurisdictional right available under applicable consumer law.
If a provision of these Terms is found to be invalid, unlawful or unenforceable, it will be read down to the minimum extent necessary.
If it cannot be read down, it will be severed.
The remaining provisions will continue in effect.
A failure or delay in exercising a right under these Terms does not waive that right.
A waiver must be express and applies only to the specific circumstances for which it is given.
You may not transfer your account, product access or rights under these Terms to another person without our written consent.
We may transfer our rights and obligations in connection with a genuine sale, restructure, incorporation or transfer of the Family Law Insider business, provided that the transfer does not remove any non-excludable consumer rights.
These Terms, together with the documents incorporated by reference and any specific checkout conditions, form the agreement between you and Family Law Insider concerning the website and purchased products.
They replace earlier discussions or representations concerning those matters, except for representations or rights that cannot lawfully be excluded.
Questions about these Terms, purchases, product access or refunds may be sent to:
Family Law Insider
New South Wales, Australia
Email: guide@familylawinsider.com.au
Website: familylawinsider.com.au
Please do not include complete card details, passwords, court documents or unnecessary sensitive personal information in your message.