Effective date: 20 July 2026,
Last updated: 20 July 2026
Family Law Insider (“Family Law Insider”, “we”, “our” or “us”) operates the website located at familylawinsider.com.au and provides digital educational products intended to help people better understand and prepare for aspects of separation and family law in New South Wales, Australia.
We respect your privacy and are committed to handling personal information responsibly, transparently and securely.
This Privacy Policy explains:
We aim to handle personal information consistently with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where those laws apply to us. We may also voluntarily follow these principles as a matter of good privacy practice where we are not legally required to do so.
By accessing our website, creating an account, purchasing a product or otherwise providing personal information to us, you acknowledge that you have read this Privacy Policy.
This Privacy Policy should be read together with our Terms and Conditions, Website Disclaimer, Refund Policy and any Digital Product Licence Terms published on our website.
Family Law Insider is a digital education business operating from New South Wales, Australia.
We provide ebooks and related educational resources designed to help individuals better understand certain family law processes, terminology and practical considerations relating to separation in New South Wales.
Family Law Insider is not a law firm and does not provide legal advice, legal representation, legal services or legal opinions.
The information available through our website and digital products is general educational information only. It is not tailored to any person’s particular circumstances and should not be treated as a substitute for advice from a qualified Australian legal practitioner.
Purchasing, accessing or communicating with us about a product does not create a solicitor-client relationship, fiduciary relationship or other professional advisory relationship.
We do not ask customers to provide detailed information about their separation, parenting arrangements, allegations, finances, health, legal proceedings or other sensitive personal circumstances in order to purchase an ebook.
This Privacy Policy applies to personal information collected through:
This Policy applies while we hold your personal information, including after you stop using our website or products.
This Policy does not govern the privacy practices of third-party websites, platforms or services that we do not own or control. Those third parties have their own privacy policies and terms.
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Depending on how you interact with us, this may include your name, email address, billing information, order records, IP address, account access records and device-access information.
Information that has been anonymised or aggregated so that an individual is no longer reasonably identifiable may not be personal information.
The personal information we collect depends on how you use our website and services.
We may collect:
When you purchase a digital product, we may collect or generate:
We do not intentionally store complete payment card numbers, card security codes or other full card credentials on our website systems. Payment information is submitted to and processed by Stripe.
When an account is created for you or you access your account, we may collect or retain:
Passwords should be kept confidential and must not be shared with another person.
To provide secure access to purchased ebooks, enforce device limits and protect our intellectual property, we may collect or generate:
We use this information to determine whether an account is authorised to access a purchased product. Our systems are not intended to collect the contents of other files, communications or activities on your device.
We use Google Analytics 4 to understand how visitors use our website and to measure website and marketing performance.
Depending on your browser, device settings, consent choices and Google’s configuration, analytics information may include:
We use this information to understand website performance, improve the user experience, evaluate marketing activity and identify technical problems.
When you contact us, we may collect:
Please do not send us detailed information about your legal dispute, allegations, health, children, finances or other sensitive matters. We do not provide individual legal advice and do not require this information to provide our digital products.
Sensitive information may include health information, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, criminal records and certain other protected information.
Because our products concern separation and family law, customers may sometimes communicate information that is private or sensitive. However, we do not ordinarily need or request sensitive information to sell or provide access to our ebooks.
You should avoid sending sensitive information to us unless it is genuinely necessary for a specific customer-service issue.
Where we receive sensitive information:
Do not send us court documents, evidence, affidavits, medical records, financial disclosure, identification documents or confidential correspondence from your lawyer unless we have specifically requested a document that is necessary to resolve an administrative transaction issue.
We may collect personal information:
Where practicable, we collect personal information directly from you.
You may browse general areas of our website without directly identifying yourself.
However, we usually require accurate identifying and contact information when you:
This is because we must be able to process payments, confirm purchases, deliver digital products, secure customer accounts and maintain appropriate transaction records.
We may collect, hold, use and disclose personal information for the following purposes:
We will not use personal information for an unrelated purpose unless you have consented or the use is otherwise permitted or required by law.
Our ebooks are licensed for the personal use of the authorised purchaser, subject to our Terms and Conditions and Digital Product Licence Terms.
We may use account and access information to:
The existence of multiple access records does not automatically mean that misuse has occurred. Where reasonably practicable, we will consider relevant circumstances before taking permanent action against an account.
We may ask a customer to verify their purchase or identity before resetting device access or restoring an account.
We do not represent that technical security controls can prevent every form of copying, recording, screenshotting or unauthorised distribution.
Payments are processed using Stripe.
When you submit payment details, Stripe may collect and process information such as:
Stripe processes this information under its own terms and privacy policy.
We generally receive transaction confirmations, payment status, limited payment-method details and transaction identifiers rather than your complete card information.
We may use Stripe transaction information to:
We are not responsible for Stripe’s independent handling of personal information, except to the extent required by applicable law.
We use website-hosting and server-based PHP email functionality to send transactional emails.
Transactional emails may include:
These communications are necessary to administer purchases, accounts and product access. You may not be able to opt out of essential transactional communications while you maintain an active account or purchase relationship with us.
We do not currently operate a general promotional email-marketing program.
If we introduce marketing emails in the future, we will update our practices where necessary and will provide an appropriate unsubscribe mechanism. We will not treat a customer’s purchase as unlimited permission to send unrelated promotional messages.
A transactional email may become a commercial marketing message if promotional content is added to it. Where this occurs, we will apply the consent, sender-identification and unsubscribe requirements that apply to commercial electronic messages.
Cookies are small data files stored on your browser or device. We and our service providers may use cookies and similar technologies to:
Cookies may be classified as:
These support core functions such as account login, checkout, security, session management and access to purchased products.
Disabling essential cookies may prevent parts of the website from operating correctly.
These help us understand how visitors use our website and evaluate website and marketing performance, including through Google Analytics 4.
You can usually control cookies through your browser settings. You may also use any consent controls made available on our website.
Blocking or deleting cookies may affect website functionality, account access, checkout or analytics preferences.
We use Google Analytics 4, a service provided by Google, to collect and analyse website usage information.
Google may process analytics information on servers located outside Australia and may combine information in accordance with its own privacy practices, account settings and product configuration.
We use Google Analytics information to:
Analytics information is generally reported to us in aggregated or pseudonymous form. However, online identifiers and technical information may still constitute personal information in some circumstances.
You may be able to restrict analytics collection through:
We may disclose personal information to third parties where reasonably necessary to operate our business or provide our products.
These recipients may include:
We may also disclose information:
We do not sell or rent customer personal information to data brokers or unrelated third parties.
Service providers may only receive the information reasonably required for their functions, subject to their own legal obligations and contractual arrangements.
Although Family Law Insider operates from New South Wales, some service providers may store, access or process personal information outside Australia.
This may occur because services such as:
may operate internationally or use distributed data centres.
Countries in which information may be processed can change according to a provider’s infrastructure, subcontractors and service configuration. Those countries may include the United States and other jurisdictions in which Google, Stripe or our technical providers operate.
Privacy protections in another country may not be equivalent to those available under Australian law.
Where required and reasonably practicable, we will take appropriate steps when selecting and dealing with service providers that process personal information overseas. However, we cannot control every location used by an independent global provider.
You can review the privacy policies of our principal third-party providers for more information about their international processing practices.
We take reasonable steps appropriate to the nature of our business and information systems to protect personal information against:
These measures may include:
No website, internet transmission or electronic storage system is completely secure. We cannot guarantee that unauthorised access, loss, misuse or cyber incidents will never occur.
You are responsible for:
If we become aware of a suspected data breach, we may investigate the incident and take reasonable containment and remediation steps.
Where the Notifiable Data Breaches scheme or another applicable law requires notification, we will notify affected individuals and the Office of the Australian Information Commissioner as required.
Notifications may describe:
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to:
Different categories of information may be retained for different periods.
For example:
When information is no longer reasonably required, we will take reasonable steps to delete it, de-identify it or securely destroy it, unless retention is required or authorised by law.
Backup copies may remain for a limited period before being overwritten or securely removed in the ordinary course of system administration.
You may request access to personal information we hold about you by emailing:
To protect customer privacy, we may ask you to verify your identity or confirm details associated with your account or purchase before providing access.
We will respond within a reasonable period.
In some circumstances, we may refuse or limit access where permitted by law, including where access would:
Where appropriate and legally required, we will explain the reason for refusing access and available complaint options.
We may provide the information electronically unless another reasonable format is required.
You may ask us to correct personal information that you believe is inaccurate, incomplete, out of date, irrelevant or misleading.
You can also update certain account details through your customer account, where that functionality is available.
Correction requests may be sent to:
We may ask you to verify your identity and provide enough information to locate and assess the relevant record.
Where we agree that information should be corrected, we will take reasonable steps to update it. If we do not make the requested correction, we will explain why where required and may allow you to provide a statement noting the disputed information.
You may ask us to close your account or delete certain personal information.
Deletion is not always possible. We may need to retain information where reasonably necessary to:
Closing or deleting an account may result in the loss of access to purchased digital products. Before acting on a deletion request, we will explain material consequences where reasonably practicable.
We may de-identify information instead of deleting it where appropriate.
Our website and products are intended for adults dealing with or preparing for separation and family law matters.
They are not directed to children under 18, and children should not purchase or create an account without the involvement of a parent or legal guardian.
We do not knowingly seek to collect personal information directly from children. If you believe a child has provided personal information to us without appropriate authorisation, contact us at guide@familylawinsider.com.au.
We will assess the circumstances and take reasonable steps where appropriate.
Our website may contain links to third-party websites, legal resources, government services or other external information.
A link does not mean that we own, control or endorse the third party’s privacy practices.
This Privacy Policy does not apply to information collected independently by a third party. You should review the privacy policy and terms of any external website before providing personal information.
We are not responsible for the privacy, security, content or availability of third-party websites except to the extent required by law.
We may preserve, use or disclose personal information where we reasonably believe it is necessary to:
We will not voluntarily disclose more personal information than we reasonably consider necessary in the circumstances.
If Family Law Insider is sold, transferred, restructured, incorporated or merged with another business, personal information may be transferred as part of that transaction.
Any recipient will be required to handle the information consistently with applicable privacy obligations and the purposes for which it was originally collected, unless another lawful basis applies.
We may use professional advisers under confidentiality obligations when considering or completing such a transaction.
We may update this Privacy Policy from time to time to reflect:
The updated Policy will be published on our website with a revised “Last updated” date.
Material changes may also be communicated by email, through an account notice or through a prominent website notice where appropriate.
Your continued use of the website after an update does not remove any rights you have under applicable law. We encourage you to review this Policy periodically.
For questions, access requests, correction requests or privacy complaints, contact:
Family Law Insider
New South Wales, Australia
Email: guide@familylawinsider.com.au
Website: familylawinsider.com.au
Please include:
Do not send complete payment card details, account passwords, court documents or unnecessary sensitive information.
We will acknowledge and investigate privacy complaints within a reasonable period. We may contact you for further information and will provide an outcome or update after considering the circumstances.
If you are not satisfied with our response and the Privacy Act applies to the matter, you may be entitled to make a complaint to the Office of the Australian Information Commissioner.
All privacy-related correspondence should be sent to: